Post by account_disabled on Mar 10, 2024 22:28:03 GMT -6
It is undeniable that WhatsApp Business is very efficient in optimizing company service. However, there is a way to improve the use of this application even further! To do this, you need to know how to use WhatsApp Business with a professional customer service platform. A practical example to facilitate understanding is integrating WhatsApp for companies with the ChatGuru platform, thus improving the use of this application and promoting first-class service for its customers. One of the great advantages of doing this integration is the organization that the company will have in its list of contacts and conversations. Using ChatGuru tools , it is possible, for example, to use the same company WhatsApp account with multiple agents. With this division, the service team will be able to increase the number of customers served, only speaking through the same company account, with the same number! Furthermore, by integrating WhatsApp Business with the ChatGuru platform, the account administrator will be able to have a more detailed view of the quality of service offered by his team.
Now that we've seen the advantages of doing this integration, we'll look at some tips on how to use WhatsApp business to better serve your customers! Develop a personalized communication style This task can be a little complex, however, a consumer considers personalized individual service to be a good experience. And with integration with a platform like ChatGuru, for example, you will have an easier time capturing Brazil Phone Number Data information about your customers that is relevant to building a profile for them. One of the main aspects that characterizes good service is that the customer will seek your services in order to solve a problem, that is, to do this you will have to know what their pain points are. Empathy is the key word for customers to feel comfortable with your company's service, so you need to find out what their interests, pains and likes are, in order to serve them in a personalized way in the best possible way.
Pay attention to response time If you've ever had the experience of sending a message to a company's WhatsApp account, looking for a product or service, and the response took hours, you certainly know what this frustration is. It's quite simple, the customer, when seeking contact with the organization, is seeking to resolve a problem or doubt, and therefore, needs to have a response, if not immediate, at least very quick. And many companies fail exactly in this regard, in the delay in responding, which will leave the customer dissatisfied, feeling unappreciated and they will soon seek the services of another company. From the moment you integrate WhatsApp Business with the ChatGuru platform, this problem will come to an end! This is because ChatGuru has features that will optimize your service, using artificial intelligence and chatbot . By integrating Business with the platform, you will be able to use the WhatsApp Chatbot to answer basic and informative questions about your company. information that the client will give you.
Now that we've seen the advantages of doing this integration, we'll look at some tips on how to use WhatsApp business to better serve your customers! Develop a personalized communication style This task can be a little complex, however, a consumer considers personalized individual service to be a good experience. And with integration with a platform like ChatGuru, for example, you will have an easier time capturing Brazil Phone Number Data information about your customers that is relevant to building a profile for them. One of the main aspects that characterizes good service is that the customer will seek your services in order to solve a problem, that is, to do this you will have to know what their pain points are. Empathy is the key word for customers to feel comfortable with your company's service, so you need to find out what their interests, pains and likes are, in order to serve them in a personalized way in the best possible way.
Pay attention to response time If you've ever had the experience of sending a message to a company's WhatsApp account, looking for a product or service, and the response took hours, you certainly know what this frustration is. It's quite simple, the customer, when seeking contact with the organization, is seeking to resolve a problem or doubt, and therefore, needs to have a response, if not immediate, at least very quick. And many companies fail exactly in this regard, in the delay in responding, which will leave the customer dissatisfied, feeling unappreciated and they will soon seek the services of another company. From the moment you integrate WhatsApp Business with the ChatGuru platform, this problem will come to an end! This is because ChatGuru has features that will optimize your service, using artificial intelligence and chatbot . By integrating Business with the platform, you will be able to use the WhatsApp Chatbot to answer basic and informative questions about your company. information that the client will give you.